Support

How to Get Help

Our support team is available to assist you with any questions, technical issues, or account-related matters.

Email Support

For all support inquiries, contact us at info@inseyeghts.com. We respond to all requests within 1 business day. Please include your firm name, account email, and a description of the issue so we can assist you as quickly as possible.

What We Can Help With

• Account setup and onboarding
• Phone system integration and webhook configuration
• Understanding your call scores and findings
• Managing agents, roles, and permissions
• Billing, plan changes, and cancellations
• Technical issues and bug reports
• Custom QA rules and scoring configuration
• Training roleplay setup and usage

Billing and Account Issues

For billing disputes, plan changes, or cancellation requests, email info@inseyeghts.com with your account email and a description of your request. All billing changes take effect at the start of your next billing cycle.

Feature Requests

We build Inseyeghts based on feedback from the firms that use it. If you have a feature request or suggestion, send it to info@inseyeghts.com with the subject line "Feature Request." We read every one.

Response Times

• General support: within 1 business day
• Billing and account issues: within 1 business day
• Technical issues affecting platform access: within 1 business day

Common questions

Many answers are covered in our FAQ. Take a look there first for quick answers on call evaluation, training, billing, and more.